Marta G.
The pasta was superb. But we waited 25 minutes for the bill.
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Marta G.
The pasta was superb. But we waited 25 minutes for the bill.
Friendly team, although the appointment started late and nobody let us know.
Spotless room and incredible views. Breakfast falls a bit short for the price.
The pasta was superb. But we waited 25 minutes for the bill.
Relvio · AI Assistant
Thank you, Marta! Glad the pasta lived up to expectations. You are right about the bill: we were one person short that day and have already fixed it. Hope to see you again soon.
Thank you for your feedback, Andrés. We are sorry about the delay and the lack of notice; we have reviewed the schedule so it does not happen again. We remain at your disposal.
Thank you for staying with us, Lucía. We are glad you enjoyed the room and the views. We have noted your comment on breakfast: we are expanding the offer this month. We hope to welcome you back.
They trust us
What is happening now
The next person who opens Maps does not see your menu. They see silence. A three-day-old complaint with no reply weighs more than ten unread compliments.
Reviews arrive when nobody is on the floor. By morning there are more, and answering by hand eats the day.
A 1-star review with no reply looks like you do not care. The next customer books next door.
Is it wait time, product, or staff? Without grouped topics you change things blindly and the score does not move.
Each location improvises. The brand does not sound the same, and you cannot see which site is falling behind.
Your listing, this week
Marta G.
5 days agoFine overall, but they took forever to bring the check.
RepliedAndrés P.
2 days agoFood was good. Service at the bar was uneven. Still no reply.
No replyLucía R.
YesterdayOne star. We booked a table and sat 40 minutes late.
No replyGoogle Rating
89%
Positive
2.3h
Avg reply
156
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AI Assistant
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Family restaurant with over 20 years of tradition. Specializing in Mediterranean cuisine...
Lucía R.
New reviewWe will be back for sure. Flawless service and the food was superb.
Response preview:
Thank you so much for visiting! 😊 We're glad you enjoyed our Mediterranean food...
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Average rating
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Comparison
Generic templates sound like a bot. Relvio writes in your voice, you publish when you want, and you see what is moving your rating.
| What you need | Manual | Templates | Relvio |
|---|---|---|---|
| Time per review | Several minutes, and it piles up | Fast, but generic | A draft in seconds, in your voice |
| Brand tone | Depends on who replies | The same text for everyone | AI that learns your style |
| Control before publishing | Full control, if you have time | Often sent automatically | You approve every reply |
| Raising your Google rating | You don't know how many reviews you need | No analytics | Shows the exact number |
| Getting more reviews | You ask if you remember | Outside the tool | QR and direct link included |
By industry
Restaurants, clinics and hotels live on Maps. Relvio replies, analyzes and helps you ask for more reviews.
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Tonight
Elena V.
The squid-ink rice was perfect. We left a review with the QR on the ticket. Twenty seconds.
Reply to every guest, ask for reviews with a table QR, and protect your rating when a bad review lands.
See solutionPatient · 1 day ago
The wait was long and nobody explained the delay. Manner in the consult was fine.
Draft (does not confirm identity)
We’re sorry the wait was not up to standard. We don’t discuss cases in public; if you wish, the practice can follow up privately.
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See solutionCity house
2 pending
Beach
14 pending
Boutique
2 unanswered 5★
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2 one-star reviews drop you to 4.1.
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