Software for clinics
Google review management for clinics and practices
Reply to Google reviews with AI, in a professional tone and without confirming whether someone is a patient. You review. Reception is not stuck with Maps.
Relvio is Google review management software for clinics and practices. It connects Google Business Profile, proposes a discreet draft, and leaves publishing to management or admin. It does not manage clinical records. Hobby is free up to 150 reviews.
- Google Business Profile
- Does not confirm patient data
- You always publish
You publish · Clinical tone · No credit card
Clinic inbox
Waiting for clinical review
Patient · 1 day ago
The wait was long and nobody explained the delay. Manner in the consult was fine.
Draft (does not confirm identity)
We’re sorry the wait was not up to standard. We don’t discuss cases in public; if you wish, the practice can follow up privately.
In healthcare, Google is not marketing: it is the first triage. Most people look up the clinic before they call. A listing with few reviews, or complaints with no reply, is not debated at reception. They simply do not call.
Restaurant tone does not work here. You cannot confirm that person was a patient, you cannot talk about a diagnosis, and you cannot argue in public. Relvio starts from that limit: the draft is discreet, you have the last word, and banned phrases live in the listing settings.
A real day
Reception is maxed out. Google does not wait.
The phone, the desk, and WhatsApp already fill the shift. Reviews wait for a gap that never comes.
09:15
Full diary and a 2-star from yesterday
It is about waiting. Nobody at the desk is going to write a reply that also must not confirm the case.
14:40
Between patients
There are five minutes. That is not enough for a text that is legal, kind, and free of clinical detail.
19:00
The practice closes
The reviews are still on Maps. Tomorrow there will be more. The patient who was deciding has already called another clinic.
With Relvio
Management reviews, not reception
Drafts respect the tone and the words to avoid. Someone with judgment publishes in a batch, without loading the desk.
Example
Replying without breaking confidentiality
A public reply cannot say “in your Tuesday visit…”. It has to be human and generic. The detail goes to a private channel.
Google review
18 hours ago
I’ve been waiting three weeks for a test and nobody has called. Very disappointed with this clinic.
Draft written for healthcare
We’re sorry the experience fell short. For confidentiality we don’t discuss individual cases here. Please contact administration so we can review this privately and prioritise if needed.
Nothing is published on its own. You can list words the AI must avoid.
Three rules a clinic draft cannot break
In health, a fast clumsy reply is worse than a slow one. Relvio starts from these limits; you keep the last word.
01
Never confirm that person is a patient
Even if the review describes the visit, the public reply does not say “in your Tuesday appointment”. It stays generic and human.
02
Never argue a diagnosis on Maps
Clinical detail goes to a private channel. The draft does not improvise treatment or test dates.
03
Always offer a private follow-up
Admin, the practice email, or the phone. Google is not where a case gets resolved.
Designed for clinics, not for retail
Professional tone, publish control, and zero confirmation that someone is a patient.
You approve. Always.
There is no autopilot in health. Relvio proposes the text. Management, the clinician, or admin publishes when the nuance is right.
Words to avoid and practice context
You add specialty, hours, and what must not be said. The draft does not invent a diagnosis or a “see you Thursday”.
Ask for a review at discharge, without pressure
A link or QR at reception for people who leave satisfied. Voluntary, no discount for stars — that is neither ethical nor allowed.
Several sites, one brand reputation
If you run two practices, you see which site is dropping and you do not let each desk answer with a different standard.
Stop leaving Google to the front desk
Set the tone this week. The next reviews arrive with a draft ready to review.
Start for freeQuestions from clinics
Can the AI mention that this person is a patient?
It should not. The flow is built for generic replies. You review every text. If anything confirms identity or clinical data, it does not get published.
Is it legal to ask patients for reviews?
Yes, if it is voluntary and there is no reward. A link at discharge or a later message is accepted. Paying or discounting for a 5-star is not.
What do I do with a fake or defamatory review?
Reply in public calmly, without attacking. If it breaks Google’s policies, it can be reported. Relvio does not delete Google reviews; it helps you reply and not leave silence.
How many reviews does a practice need to look trustworthy?
Around 30–40 recent ones, the perception changes. Recency and rating matter more than a three-year-old history. Relvio tells you how many 5-stars you need for the next tenth.
Can a small practice use it, not only a hospital group?
Yes. Hobby is free up to 150 reviews. A solo practice fits; a group with several sites upgrades when volume requires it.
What is Relvio for clinics?
Relvio is Google review management software for clinics and practices. It reads public Maps reviews, drafts professional replies that do not confirm identity or diagnoses, and a person at the practice publishes.
Does Relvio replace clinical software or patient records?
No. Relvio only manages public Google reviews. It does not store records, does not write diagnoses, and must not be used as a medical history.
We also work with
Restaurants
Reply to every guest, ask for reviews with a table QR, and protect your rating when a bad review lands.
Hotels
Unify reviews across properties and reply fast, even outside the front-desk shift.
Get the clinic listing current without loading reception
Connect Google Business, set the tone, and review drafts with clinical judgment — not with desk rush.
Start for free