Terms and Conditions

Last updated: September 17, 2026

These Terms and Conditions govern access to and use of Relvio, the Google review management software owned by Sentinel Peak SL. By creating an account or using the service, you accept this document together with the Privacy Policy and Cookie Policy.

1. Service provider

The service is provided by Sentinel Peak SL, trading as Relvio:

Service provider identification

Company: Sentinel Peak SL
Tax ID (NIF): B93766285
Trade name: Relvio
Activity: Google review management software and online reputation tools for businesses
Email: [email protected]
Website: https://www.relvio.io
Phone: +34 633 626 724
Registered office: Avenida Monforte de Lemos, 137, puerta 2, planta 10, 28029 Madrid, España
Registry status: Limited liability company (SL) incorporated under Spanish law and registered with the Madrid Commercial Registry (sheet M-892305), and registered with the Spanish Tax Agency for its business activity.

2. Purpose and scope

These terms apply to the website https://www.relvio.io and to the Relvio platform (the “Service”). Relvio lets businesses connect their Google Business Profile, sync reviews, generate AI reply drafts, publish replies, view metrics and use tools to request more reviews (QR codes and links). If a clause does not apply because you contract as a consumer, consumer-protection law will apply instead.

3. Service description

Relvio is offered as a free plan (Hobby) and as paid plans with review limits and features as shown on the current pricing page. Specific plan features may evolve; the commercial description at /pricing prevails over earlier promotional materials. The Service depends on Google Business Profile and Google APIs. Relvio is not a Google product and does not guarantee that Google will maintain access, permissions or the terms of those APIs.

4. User account

To use Relvio you must register with accurate information and have authority to contract on behalf of the business. You are responsible for keeping your credentials confidential and for activity carried out from your account. You must have authority to connect and manage the Google Business Profile listings you add. If you no longer have that authority, disconnect those listings immediately.

5. Connecting Google Business Profile

To use the core features you must connect your Google account via OAuth 2.0. Permissions we request: • Basic Google profile information (name, photo, email). • Read access to your Google Business Profile locations. • Read access to reviews for those locations. • Permission to post review replies on your behalf. You may revoke access at any time from Relvio or from https://myaccount.google.com/permissions. After revocation, Relvio will stop syncing and managing those reviews.

6. Plans, prices and billing

Prices are shown in euros and include applicable taxes unless stated otherwise. The Hobby plan is free. Paid plans are billed in advance, monthly or annually, through Stripe, and renew automatically until you cancel. You may cancel at any time from the billing portal or by emailing [email protected]. You will keep access until the end of the period already paid. There is no lock-in or cancellation fee. If a payment fails, we may suspend paid access until it is regularised. Plan changes follow the proration or credit rules shown by Stripe at the time.

7. Refunds and withdrawal

If you are not satisfied with Relvio, you may request a refund of the latest payment within 30 days of the charge by emailing [email protected]. The refund will be issued using the same payment method where possible. If you contract as a consumer, you also have the 14-day withdrawal right under Spanish Royal Legislative Decree 1/2007. Because this is a digital service that starts immediately, if you ask for the service to begin during that period you may lose the withdrawal right for the part already performed, under Articles 93 and 103 of that law. Relvio’s 30-day guarantee is in any event more favourable. The free plan does not give rise to a refund.

8. Personal data

Personal-data processing is governed by the Privacy Policy. In particular, we do not sell your data or use your Google data to train third-party AI models. You retain the rights in your listings, reviews and the content you publish on Google. Relvio only processes them to provide the Service.

9. Artificial intelligence

The AI generates drafts from the review and your settings. Relvio uses the AI SDK and may call OpenAI (GPT) and Anthropic (Claude); the specific model may vary. You are responsible for reviewing and approving any reply before publishing. Relvio does not guarantee that a draft will be accurate, suitable or compliant with Google’s policies in every case. Do not use Relvio to publish unlawful, misleading or offensive content, or content that breaches Google Business Profile policies.

10. Obligations and prohibited uses

You agree to: • Provide accurate information and keep it up to date. • Not impersonate others or connect listings without authorisation. • Not introduce malware or attempt to undermine the security or availability of the Service. • Comply with the law, third-party rights and Google’s policies. You must not resell the Service, scrape data in an unauthorised way, circumvent plan limits or use Relvio for spam or unlawful review manipulation.

11. Intellectual property

The Relvio platform, software, design, trade marks, copy and algorithms are owned by Sentinel Peak SL or its licensors and are protected by Spanish and EU intellectual and industrial property law (Royal Legislative Decree 1/1996 and Law 17/2001). You are granted a limited, non-exclusive, non-transferable licence to use the Service while your account is active. Unauthorised reproduction, distribution, public communication or transformation is prohibited.

12. Limitation of liability

Sentinel Peak SL makes reasonable efforts to keep Relvio available and working. It is not liable for: • Interruptions, viruses or failures beyond its control, including unavailability of Google or Stripe APIs. • The content of third-party reviews or of the replies you publish. • Business decisions you make based on metrics or AI suggestions. • Misuse of your account. Except in cases of wilful misconduct or gross negligence, and without prejudice to consumers’ non-waivable rights, Sentinel Peak SL’s total liability is limited to the amounts paid for the Service in the 12 months before the event giving rise to the claim.

13. Availability and service changes

We do not guarantee uninterrupted access. We may modify, suspend or discontinue features with reasonable notice when the change is material. In case of prolonged outages or material changes we will inform you by email or in-product.

14. Governing law and jurisdiction

These terms are governed by Spanish law. For disputes, the parties submit to the courts of the consumer’s domicile, in accordance with Royal Legislative Decree 1/2007. If you contract as a business, they submit to the courts of Madrid, unless a mandatory rule provides otherwise. Alternative dispute resolution: under Regulation (EU) 524/2013, the European Commission provides an online dispute-resolution platform at https://ec.europa.eu/consumers/odr.

15. Changes to these terms

We may update these Terms to reflect legal or Service changes. Changes take effect when published on this page. If they are material, we will give reasonable prior notice, of at least 30 days when they materially affect paying users. Continued use after that date constitutes acceptance of the new version, without prejudice to your right to cancel.

If you have questions about these Terms and Conditions, email [email protected] and we will reply within 48 business hours.